Complaints procedure

Our commitment

We aim to provide a good service. If something goes wrong, please tell us so we can put it right.

How to complain

Email hello@stocksfinance.co.uk, call 0330 122 2699 or write to Stocks Consultancy Ltd, Suite A, 82 James Carter Road, Mildenhall, IP28 7DE. Please include your name, contact details and a description of the issue. Complaints are handled by Hayley Stocks, director.

What happens next

We will acknowledge your complaint in writing within 5 working days. We will investigate it fairly and send you a final written response within 8 weeks. If we need more time, we will tell you why and keep you updated.

If you are not satisfied

If you are unhappy with our response, please ask for your complaint to be reviewed by Hayley Stocks, director. Because Stocks Consultancy Ltd is not regulated by the Financial Conduct Authority, the Financial Ombudsman Service is not normally available for complaints about us. If your complaint is about a lender, you can still use that lender's own complaints process.